If you are still experiencing video loss issues, please contact us at and it will be our pleasure assisting you with determining a resolution. Step 3: Scroll down to the Indicator Light toggle. In the Amcrest Smart Home app access the device and go to Settings > Win Settings and select the Wi-Fi network from the list. Step 1: Log in to the app and access your device. I can ask it to show them, but it only displays a black screen. For more information, please refer to the information provided below. IMOU Cell Go Smart Security Camera Wins 2023 Red Dot Award. After the reboot process is complete, please verify the NTSC setting is set and try to access your camera feed from this point. The Indicator light on your camera can be disabled or enabled using the Amcrest Smart Home app. Once the video standard is set, please click “Ok” and reboot the system. : Amcrest SmartHome 4MP Outdoor WiFi Camera Bullet 4MP Outdoor Security Camera, 98ft Night Vision, Built-in Mic, 106 FOV, 2. Amcrest Cloud is an AI-powered cloud service designed to work exclusively with the Amcrest line of IP cameras, including the latest 4K models. Once you are logged into Smart Client, please go to Setup (Gearwheel icon on top Right corner)>System>General In this menu, please check the video standard and verify it is on “NTSC”. ![]() Once Smart Client is downloaded onto your computer, please locate the IP address associated with your DVR and login using your username and password. When troubleshooting this type of issue, it is highly recommended to use smart client on a desktop/laptop PC and verify that the PAL/NTSC are set to NTSC in the “Video Standard” field located in the System> General menu When it comes to video loss issues within the 960H it is important to remember, that the system is a closed-circuit CCTV system, which means, if video loss is occurring, it is mostly related to an internal port miscommunication or setting issue inside the box itself.
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